Windows 10 users can’t connect to the Internet, Microsoft is investigating the issue

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Published onDecember 10, 2016

published onDecember 10, 2016

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Tens of thousands of Windows 10 users haven’t been able to connect to the Internet for the past three days. Microsoft has officially acknowledged this issue and is working on a fix.

The Redmond giant hasn’t offered too many details aboutthis problem. The company’s forum moderators offered only general workarounds, leaving the impression that they don’t actually know what the root-cause of this problem is, let alone the solution.

Windows 10 Internet connection issues

We are looking into reports that some customers are experiencing difficulty connecting to the Internet. We recommend customers restart their PCs, and if needed, visit [this support page]. To restart, select the Start button from the taskbar, click the Power button and choose Restart (not Shut down).

Many people believe that the culprit for these issues is the latest Windows 10 update,KB3201845. However, users began reporting these bugs before Microsoft rolled out the recent update. For example,this usercomplained about Wi-Fi issues on December 8, one day before Microsoft pushed KB3201845: “I have a new computer and after working perfectly for 2 months it is now telling me I do not have a valid IP configuration“.

Moreover, these annoyingWi-Fi connection issuesare also affectingWindows 7and 8.1 users. However, the latest Windows 7 update was released on November 15. For the time being, there is no clear information as to what exactly is causing these Internet connectivity problems.

Some users suggest that their computers are unable to retrieveIP addressesandDNS serversfrom their routers.

How to fix Windows 10 IP configuration issues

The good news is that you can quickly fix these Internet connection issues. For more information, check outour dedicated articleon how to fix the “Wi-Fi doesn’t have valid IP configuration”error message.

This was so very useful after 2 hour struggling with a non- valid IP address, and a mobile phone for internet access, following a million rabbit warrens. Thank you so very much.

Follow the troubleshooting steps listed in that article and tell us which solution worked for you.

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Windows 10 Internet connection issues#

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With KB5043178 to Release Preview Channel, Microsoft advises Windows 11 users to plug in when the battery is low

Copilot in Outlook will generate personalized themes for you to customize the app

Microsoft will raise the price of its 365 Suite to include AI capabilities

Death Stranding Director’s Cut is now Xbox X|S at a huge discount

Outlook will let users create custom account icons so they can tell their accounts apart easier

Windows 10 users can’t connect to the Internet, Microsoft is investigating the issue

Windows 10 Internet connection issues

How to fix Windows 10 IP configuration issues