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Study shows Windows 10 fails to assist users during the update process
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Published onMarch 1, 2019
published onMarch 1, 2019
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According to a recentresearchconducted by theUniversity College, London,Microsoft does not care too much about the requirements of thenon-Enterpriseusersas far as theupdatesare concerned. In theory,Windows 10Home should not install anyupdateswhileusersare actively using their PCs.
The study involved 93Windows 10users and proved the following points:
Some of you might be curious to know how the update process takes place,a flowchart of theWindows 10Home update process has been published by theauthors.
It is worth mentioning that some of the issues that have been highlighted in the study have already been addressed in the recentupdates. Microsoft has put an icon in the taskbar indicating theusersthat they need anupdate. The feature will be available inApril 2019 Update(19H1).
How didWindows 10 Home usersrespond to the research?
Annoyed by the huge volume of updates
It seems likeusersare pretty much annoyed with the huge volume ofupdatesthat take a lot of time and also chews up bandwidth as well.
This is simply going to lead to a permanent blocking of anyupdates, anytime, anywhere. I’ve already had to do that for several “Home” users because of the nearly-constant downloading of 4GB updates (taking all available bandwidth for days).
— RELATED:Survey confirms Windows updates trigger bugs for 50% of users
Users prefer to disable updates
While some of the frustrateduserseven took an extreme step by disabling theWindows Updateservice permanently.
As a matter of fact, they preferred to take the security risks that are associated with disabling theupdates.
This is not surprising. I know someone who actually got fed up of their computer updating that they looked up how to stop it permanently. I found that they had disabled theWindows Updateservice. Re-enable it and explain why this is a very bad idea.
Lack of testing by Microsoft
While anotheruserstatedthat Microsoft used to have a quality test team for Windows 7. While now it the number of bugs justify the fact that the tech giant is no longer focusing on quality assurance. It is just testing the products by releasing them to homeusers.
HOWEVERhave in mind that themicrosoftthat handlesWindows 10isn’t the same that handled Windows 7 when it was in its prime and there used to be a quality test team that made sure updates issues were fewer,Windows 10doesn’t seem to have that… its homeusersits beta testers.
The tradition of bugs in the first release
You might run into issues as Insiders are not property testing the builds and most of the times the builds rolled out with potential issues. Notably, Microsoft has a history of having bugs in its first release.
Microsoft has never had the reputation of nailing the first release. If other Windows versions had forced you to install every update as it came down the pipe, we would have seen the same sorts of issues then as we do now.
— RELATED:Windows 10 October Update causes all these bugs
Downloading unnecessary apps
Surprisingly some of theusersalso have todelete all the newly installed appsthat are of no use for a homeuser. They should have a feature to install only important security updates.
I would be fine with theupdatesif they were just for security issues. I’m sick of having to remove all the new Microsoft crapware every time a computer installs its gigabytes ofupdates. Why the hell doesWin10Enterprise have software for XBox anyway? Fortunately I only have to deal with it at work and at home I can use a reasonable OS where I control theupdatesbut it’s still maddening.
Users lack the required knowledge
While few of the Windowsusersalso blame theusersto be lazy enough and lacking computer knowledge. Theuserstates that often people don’t even try to understand the basics and that is the only reason they suffer during installation.
People just need to stop being lazy and educate themselves just a little on the technology that they use on a daily basis. Much of this would be alleviated if they took the time to understand the fundamental ‘how’s and ‘why’s of their computers instead of hitting ‘click click next’ every time something pops up on their screen. Security concepts and updates are not difficult to understand for most people if they just put a teeny bit of effort in.
One of the most important thing that should be considered by Microsoft is that around 28% of theusersdon’t even know about theActive Hoursfeature.
This feature allows theusersto delayWindows updateon their systems by setting a time beyond their working hours.
Microsoft seriously needs to think about creating awareness amongWindows 10Home users regarding itsWindows Updateservice and tools.
More about the topics:windows 10 news,windows 10 updates
Milan Stanojevic
Windows Toubleshooting Expert
Milan has been enthusiastic about technology ever since his childhood days, and this led him to take interest in all PC-related technologies. He’s a PC enthusiast and he spends most of his time learning about computers and technology.
Before joining WindowsReport, he worked as a front-end web developer. Now, he’s one of the Troubleshooting experts in our worldwide team, specializing in Windows errors & software issues.
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Milan Stanojevic
Windows Toubleshooting Expert
Before joining WindowsReport, he worked as a front-end web developer. Now, he’s specialized in Windows errors & software issues.
