Samsung says the Galaxy S24 vivid display issue isn’t actually an issue

It’s supposed to look like that

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Since the launch of theSamsung Galaxy S24series, we’ve seen plenty of grumbling from new owners of the phones that the vivid display mode isn’t quite as vivid as it has been on previous models – but according toSamsung, it’s working as intended.

This comes from a statement given toTeknofilo(viaAndroid Police), in which Samsung Spain says that “some changes have been made to the display technology to provide a more natural viewing experience” (as perGoogleTranslate).

The statement goes on to say that “users may notice differences in color depth compared to older devices”, though from Samsung’s perspective the new color and brightness settings “provide more accurate and comfortable viewing”.

If you’re not familiar with the vivid display mode, it’s been available on Samsung phones for many years now, giving users the option of boosting the colors so that they pop a bit more rather than being more realistic and natural.

No fix coming

Lots of posts onforumsandReddithave claimed that the vivid mode is more washed out than normal, and users have been posting screenshots showing the difference on the S24 models compared with older phones.

A couple of days agowe reportedthat Samsung had acknowledged the problem and was working on a fix, because a Samsung chat support representative had posted a message saying that a “coming software update” would restore normal service.

Apparently that chat representative was misinformed – or maybe Samsung has changed its mind. It would now seem that the current configuration is the one that Samsung is going to stick with.

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Of course there’s always the chance that this might be tweaked in the future, if enough people complain about it, because it’s something that can be adjusted through the software. As always, we’ll keep you posted.

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Dave is a freelance tech journalist who has been writing about gadgets, apps and the web for more than two decades. Based out of Stockport, England, on TechRadar you’ll find him covering news, features and reviews, particularly for phones, tablets and wearables. Working to ensure our breaking news coverage is the best in the business over weekends, David also has bylines at Gizmodo, T3, PopSci and a few other places besides, as well as being many years editing the likes of PC Explorer and The Hardware Handbook.

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