Office 365 helps easyJet collaborate its way to better customer service

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Published onNovember 3, 2016

published onNovember 3, 2016

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The latest guest post on the Office 365 blog comes from Chris Brocklesby, chief information officer for easyJet. If you haven’t heard of easyJet, they’re a European airline that prides itself on being able to stay affordable and has over 250 aircrafts currently active. To maintain a network that large, easyJet turned to the Office 365 suite to keep its business running efficiently.

Office 365 came to the rescue as easyJet focused on creating a more customer-oriented experience, built to increase brand loyalty by designing an experience that helps travelers determine everything they need to know without any of the frustration.

To create that sort of digital experience for customers, easyJet needed to give employees a similarly freeing digital toolkit.

We need to provide employees and crew with the right business tools to follow through with this vision. That’s the role of Office 365. We cannot digitize the customer experience without also digitizing the employee experience.

As the Office 365 suite frees employees of the constraints of paper, Skype for Business lets people host meetings without any of the traveling that they would generally need to do. Instead of giving an employee a seat on a flight, easyJet can now sell off that seat to a potential customer.

easyJet’s case is not a unique story – Microsoft fills up the Office blog with testimonials such as this consistently, each one coming from a company that swears by Office’s ability to increase productivity. If you want to read some more, just head over tothe Guest Author pageon the blog.

Radu Tyrsina

Radu Tyrsina has been a Windows fan ever since he got his first PC, a Pentium III (a monster at that time).

For most of the kids of his age, the Internet was an amazing way to play and communicate with others, but he was deeply impressed by the flow of information and how easily you can find anything on the web.

Prior to founding Windows Report, this particular curiosity about digital content enabled him to grow a number of sites that helped hundreds of millions reach faster the answer they’re looking for.

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Radu Tyrsina

With KB5043178 to Release Preview Channel, Microsoft advises Windows 11 users to plug in when the battery is low#

Copilot in Outlook will generate personalized themes for you to customize the app#

Microsoft will raise the price of its 365 Suite to include AI capabilities#

Death Stranding Director’s Cut is now Xbox X|S at a huge discount#

Outlook will let users create custom account icons so they can tell their accounts apart easier#

Office 365 helps easyJet collaborate its way to better customer service#

With KB5043178 to Release Preview Channel, Microsoft advises Windows 11 users to plug in when the battery is low

Copilot in Outlook will generate personalized themes for you to customize the app

Microsoft will raise the price of its 365 Suite to include AI capabilities

Death Stranding Director’s Cut is now Xbox X|S at a huge discount

Outlook will let users create custom account icons so they can tell their accounts apart easier

Office 365 helps easyJet collaborate its way to better customer service