Microsoft Support is working to recover deleted Windows 10 October Update documents, says users should stop using affected PCs

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Published onOctober 8, 2018

published onOctober 8, 2018

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Just a couple days after announcing the general availability of the Windows 10 October 2018 update, Microsoft had tostop the public rollout over the weekendafter acknowledging that installing the update could erase personal files. It’s still not clear how widespread the issue is, but Head of the Windows Insider Program Dona Sarkar has since explained that Microsoft “has the tools” to recover lost personal data.

https://twitter.com/donasarkar/status/1048612272287834112

Windows 10 users who have encountered the issue are invited tocontact Microsoft Support asap, but as spotted byBleeping Computer, the company is also inviting consumers to stop using affected PCs. This recommendation was quietly added to theWindows 10 update history support page, with a new statement asking users to “please minimize your use of the affected device and contact us directly.”

Presumably, this recommendation has been made to avoid making deleted files unrecoverable. According to aReddit userwho contacted Microsoft Support, the technicians may invite affected customers to run System Restore to go back to Windows 10 version 1803, but that may not be possible if System Restore has been disabled in Settings. In that case, tech support will be able to take control of the PC remotely and try other ways to recover lost data.

Radu Tyrsina

Radu Tyrsina has been a Windows fan ever since he got his first PC, a Pentium III (a monster at that time).

For most of the kids of his age, the Internet was an amazing way to play and communicate with others, but he was deeply impressed by the flow of information and how easily you can find anything on the web.

Prior to founding Windows Report, this particular curiosity about digital content enabled him to grow a number of sites that helped hundreds of millions reach faster the answer they’re looking for.

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Radu Tyrsina

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Microsoft Support is working to recover deleted Windows 10 October Update documents, says users should stop using affected PCs