Microsoft makes it easier to order replacement parts for several Surface devices
It’s about to get a bit easier to repair Surface devices in the workplace.
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What you need to know
Microsoft will expand its offering of spare parts for Surface devices to make it easier for IT technicians to repair PCs. Starting on October 15, 2021, commercial customers will be able to order a wider range of spare parts from Microsoft, including a kickstand and an SSD door. Organizations will be able to order spare parts throughauthorized Surface device resellers.
“We have a longstanding commitment to maximize product life, minimize waste, use more renewable resources, and improve the modularity, reparability, and recyclability of our devices—including our packaging,” says Microsoft in aTech Community post. “We are also working with our industry partners to make available more repair options that ensure the quality of repairs, safeguard consumer’s privacy and security, and help protect consumers from injury.”
The specific components available vary between devices.
Microsoft’s Surface devices have a history of being difficult to repair. TheSurface Pro 7earned a1/10 repairability score from iFixit. That’s slightly better than the original Surface Laptop, which earned a 0. In its verdict,iFixit said, “The Surface Laptop is not a laptop. It’s a glue-filled monstrosity. There is nothing about it that is upgradable or long-lasting, and it literally can’t be opened without destroying it.”
Microsoft appears to have listened to complaints regarding Surface repairability. The Surface Laptop 3 earned a5/10 score from iFixit. While that’s relatively low, it’s significantly better than previous Surface Laptops. The expansion of spare part availability should also make devices easier to fix.
Microsoft notes that previously released spare parts, including SSDs for the Surface Pro 7+, are only available in the United States. The company also recommends that skilled IT technicians perform any repairs.
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Sean Endicott is a tech journalist at Windows Central, specializing in Windows, Microsoft software, AI, and PCs. He’s covered major launches, from Windows 10 and 11 to the rise of AI tools like ChatGPT. Sean’s journey began with the Lumia 740, leading to strong ties with app developers. Outside writing, he coaches American football, utilizing Microsoft services to manage his team. He studied broadcast journalism at Nottingham Trent University and is active on X @SeanEndicott_ and Threads @sean_endicott_.
