Share this article
Latest news
With KB5043178 to Release Preview Channel, Microsoft advises Windows 11 users to plug in when the battery is low
Copilot in Outlook will generate personalized themes for you to customize the app
Microsoft will raise the price of its 365 Suite to include AI capabilities
Death Stranding Director’s Cut is now Xbox X|S at a huge discount
Outlook will let users create custom account icons so they can tell their accounts apart easier
Microsoft again challenges Consumer Reports Surface findings: every generation getting better
2 min. read
Published onOctober 31, 2017
published onOctober 31, 2017
Share this article
Read our disclosure page to find out how can you help Windows Report sustain the editorial teamRead more
From the launch of theSurface Pro LTE Advancedto the news about Surface Book 2being part of the future of computing, it’s been a great day to be a Surface and Microsoft fan. But even with these evolutionary advancements to the Surface family, it’shard to forget what Consumer Reports saidabout the reliability of Microsoft’s Surface devices.
It turns out Microsoft is still talking about it too, again challenging Consumer Reports andtelling ZDNetthat “every generation of Surface keeps getting better.”
Specifically, Microsoft is highlighting that fewer than 1 in 100,000 of new Surface devices has gone bad while in the hands of a consumer. This is meant to be a direct shot at Consumer Reports, which originally claimed that of a total of 90,000 surveyed laptop and tablet owners, 25% of those with Surface devices believe they will experience issues by the end of their second year of ownership.
Ryan Gavin, the general manager for Surface at Microsoft, talked more about the reliability of Surface and questioned Consumer Report’s methodology:
One of the things you’re seeing is the reliability of our products over time, with every generation getting better and better and better…We’re talking about incidents per device of less than 0.001%…
We thought it was unfortunate the report that Consumer Reports put out, partly used the methodology that is consistent with how you evaluate home appliances and applied it to laptops. That would be like [asking] ‘Has your dishwasher behaved unexpectedly in the past two years?’ and if the answer was ‘Yes’, you’d be deemed unreliable…
Echoing the words of Panos Panay, the genius behind the Surface lineup of devices, Gavin also mentioned that consumers are especially enjoying Surface devices:
“This is not consistent with our ongoing testing and we have a good ongoing conversation with them… What we hear from our customers, however, and from the telemetry data that our customers want to share with us, is that Surface devices have never been more reliable and with every generation we release they get increasingly so.”
Consumer Reports has notedthat it still will not be recommending the new Surface Book 2 and that their original decision will “still in effect.” It’s their loss, really, especially because Surface is becoming very popular, and was a contributor toMicrosoft’s $24.5 billion in revenuein the last quarter.
Radu Tyrsina
Radu Tyrsina has been a Windows fan ever since he got his first PC, a Pentium III (a monster at that time).
For most of the kids of his age, the Internet was an amazing way to play and communicate with others, but he was deeply impressed by the flow of information and how easily you can find anything on the web.
Prior to founding Windows Report, this particular curiosity about digital content enabled him to grow a number of sites that helped hundreds of millions reach faster the answer they’re looking for.
User forum
0 messages
Sort by:LatestOldestMost Votes
Comment*
Name*
Email*
Commenting as.Not you?
Save information for future comments
Comment
Δ
Radu Tyrsina
